Highlights

• Full featured six line business class IP Phone supporting Power over Ethernet 802.3af
• Connect directly to an Internet Telephone Service Provider or connect to an IP PBX
• Dual switched Ethernet ports, Speakerphone, Caller ID, Call Hold, Conferencing, and more
• Appealing Four Inch, True Color Liquid Crystal Display (LCD)

Comprehensive Interoperability and SIP-Based Feature Set
Based on Session Initiation Protocol (SIP), the Cisco® SPA962 has been tested to ensure comprehensive interoperability with equipment from leading voice over IP (VoIP) infrastructure suppliers, enabling service providers to quickly roll out competitive, feature-rich services to their customers.

With hundreds of features and configurable service parameters, the Cisco SPA962 addresses the requirements of traditional business users while taking full advantage of IP telephony. Features such as easy station moves and shared line appearances (across local and geographically dispersed locations) are just some of the many capabilities of this phone.

Carrier-Grade Security, Provisioning, and Management
The Cisco SPA962 uses standard encryption protocols to provide secure remote provisioning and unobtrusive in-service software upgrades.

Secure remote provisioning tools offer detailed performance measurement and troubleshooting, enabling network providers to deliver high-quality support to their subscribers. Remote provisioning also saves service providers the time and expense of managing, preloading, and reconfiguring customer premises equipment.
Stylish and functional in design, the Cisco SPA962 VoIP telephone is a must for businesses using a hosted IP telephony service, an IP PBX, or a large-scale IP Centrex deployment. The SPA962 uses industry-leading VoIP technology from Cisco to deliver a high-quality IP phone that is unparalleled in features, value, and support.

Standard features on the Cisco SPA962 include six active lines, dual switched Ethernet ports, support for 802.3af Power over Ethernet (PoE), a high-resolution color display, a speakerphone, and a 2.5-mm headset port. Each line can be configured independently to use as a unique phone number (or extension) or can be configured to use a shared number that is assigned to multiple phones. The power supply for the SPA962 is sold separately and is required if PoE capability is not implemented.

Telephone Features

• Up to six lines with independent configuration and registration
• Highly secure call support: SIP over Transport Layer Security (TLS), and Secure Real-Time Transport Protocol (SRTP)
• Line status: active line indication, name and number
• Menu-driven user interface, with support for multiple languages
• Digits dialed with number auto-completion
• Shared/bridged line appearance (requires support by SIP server)
• High-quality speakerphone
• Call hold
• Music on hold (requires support by SIP server)
• Call waiting
• Caller ID name and number
• Outbound caller ID blocking
• Call transfer: attended and blind
• Call conferencing
• Automatic redial
• On-hook dialing
• Call pickup: selective and group (requires support by SIP server)
• Call park and unpark (requires support by SIP server)
• Call swap
• Call back on busy
• Call blocking: anonymous and selective
• Call forwarding: unconditional, no answer, on busy
• Hot line and warm line automatic calling
• Call logs (60 entries each) list calls made, answered, and missed
• Redial from call logs
• Personal directory with auto-dial (100 entries)
• Do not disturb (callers hear busy signal)
• Uniform Resource Identifier (URI) (IP) dialing support (vanity numbers)
• On-hook default audio configuration (speakerphone and headset)
• Multiple ring tones with selectable ring tone per line
• Called number with directory name matching
• Call number using name, via directory matching or caller ID
• Subsequent incoming calls with calling name and number
• Date and time with intelligent daylight savings support
• Call duration and start time stored in call logs
• Call timer
• Name and identity (text) displayed at startup
• Distinctive ringing based on calling and called number
• 10 user-downloadable ring tones
• Speed dialing
• Configurable dial/numbering plan support, per line
• Intercom (requires support by SIP server)
• Group paging (requires support by SIP server)
• DNS SRV and multiple A records for proxy lookup and proxy redundancy
• Syslog, debug, report generation, and event logging
• Built-in web server for administration and configuration with multiple security levels
• Automated provisioning, multiple methods: up to 256-bit encryption: (HTTP, HTTPS, Trivial File Transfer Protocol [TFTP])
• Option to require administrator password to reset unit to factory defaults

Hardware

• 320 x 240 true color, 4-inch LCD
• Six illuminated call appearance line buttons with tricolor LEDs
• LED indicates line state: active, idle, on hold, unregistered
• Line LED configurable to 13 different states (on/off, color, flash)
• Dedicated illuminated buttons for:
  • Audio mute on/off
  • Headset on/off
  • Speakerphone on/off
• Four soft-key buttons
• 4-way rocking directional knob for menu navigation
• Support for up to two attached attendant consoles, adding up to 64 programmable buttons
• Voicemail message waiting indicator light
• Voicemail message retrieval button
• Dedicated hold button
• Settings button for access to feature, setup, and configuration menus
• Volume control rocking up/down knob controls handset, headset, speaker, ringer
• Standard 12-button dialing pad
• High-quality handset and cradle
• Built-in high-quality microphone and speaker
• Headset jack: 2.5 mm
• LED test function
• Two Ethernet LAN ports with integrated Ethernet switch: 100BASE-T RJ-45
• 802.3af-compliant PoE
• Optional 5 VDC universal (100-240V) switching: power supply is ordered separately

Regulatory Compliance

• FCC, CE, Class B Canadian ICES-003, A-Tick Certification

Security

• Password-protected system, preset to factory default
• Password-protected access to administrator and user-level features
• HTTPS with factory-installed client certificate
• HTTP digest: encrypted authentication via MD5 (RFC 1321)
• Up to 256-bit Advanced Encryption Standard (AES) encryption

Package Contents:

• SPA962 IP Phone, Handset, and Stand
• Handset Cord
• RJ45 Ethernet Cable Cord
• Quick Installation Guide

Power Supply is Ordered Separately -- Models: PA100-NA at $14.00.
Replacement PA100-NA Compatible at $8.00
PA100-EU, PA100-UK, PA100-AU at $14.88 on special order